Leigh’s Bees Ltd Terms & Conditions

Terms & Conditions of Online Purchases (the “Terms”)

These Terms apply to all purchases and orders (“Orders”) of any item for sale (“Product”) made by any customer (“You” or “Your”) using “leighsbees.co.uk” (the “Website”), which is operated by Leigh’s Bees Ltd, trading under the name of Leigh’s Bees, (“We”, “Us” or “Our”).

Please read these Terms carefully before placing Your Order and print a copy for your future reference.

By placing an Order on this Website, You accept and agree to be bound by these Terms, the terms and conditions of use, the privacy policy and any such other policies as We notify You of from time to time, which together constitute the entire agreement between You and Us. Nothing in these terms affects Your statutory rights, whether as a consumer or otherwise.

The Contract

When You place an Order to purchase Products using our Website this is an offer by You to Us to conduct a sale on those items. We will confirm receipt of Your Order by sending You an email summarising the details of Your Order (“Order Confirmation Email”). We accept Your order only when We send an email confirming that We have despatched the items in Your order (“Despatch Confirmation Email”).

The contract between You and Us is formed at the point that We send the Despatch Confirmation Email in respect of the Products mentioned in the Despatch Confirmation Email. If Your Order contained a number of Products and the Despatch Confirmation Email mentions only some of the Products in Your Order, those Products which have yet to be despatched to You do not form part of that contract.


Products are invoiced in GBP at the price prevailing at the time You place Your order. Prices displayed on the website include VAT where applicable, which will be charged at the current rate, but exclude any customs duties or other local taxes. Delivery is charged extra, as detailed on the order form.

Although We try to ensure that all prices on the website are accurate, errors may occur. If We discover an error in the price of items You have ordered, We will contact You as soon as possible. You will have the option of either reconfirming your Order at the correct price or cancelling it. If We are unable to contact You after taking reasonable steps to do so, We will treat Your Order in respect of the incorrectly priced Product as cancelled.

Prices displayed on the Website apply to online purchases through the Website only. They are not indicative of the price of identical items purchased in person or by any other means. We reserve the right to update prices displayed on the website from time to time.


You may pay for the items which you order online by supplying Your credit/debit card details on the secure online order form. We only accept Visa Debit, Visa Credit and MasterCard.

When You place Your order, our system automatically asks Your card issuer for authorisation for this amount. If we get a valid authorisation, Your card issuer will hold this value expecting a charge from Us. Receipt of Your credit card details and debit of payments does not constitute Our acceptance of Your order.

Please note that We cannot guarantee the security of data You send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our privacy policy. Unless We are fraudulent or negligent, We will not be liable to You for any losses caused as a result of unauthorised access to the personal and transactional information You provide to Us when placing an Order.


Our delivery charges can be found on our Delivery Information page.

Deliveries to UK addresses are made by Royal Mail Tracked 48.

Deliveries are to UK addresses only (i.e. the island of Great Britain and Northern Ireland, excluding the Channel Islands and Isle of Man).

Payment will be taken at the time of Your Order and You will be notified once Your Order has been despatched.

We will endeavour to despatch all orders within 7 working days – usually it will be within 2 working days. We will notify You if we expect the delivery time to be exceeded, although We accept no liability for any delay. Time shall not be of the essence.

Delivery occurs when the Products are delivered to the delivery address You specified when placing Your Order. At this point, responsibility for loss, breakage and damage passes to You. Ownership of Products purchased does not pass to You until payment is received by Us in full.

Cancellations of goods or services

If you wish to cancel Your order, please contact us by email at shop@thehoneybeedispensary.co.uk. As we try to process Orders immediately, it may not always be possible to prevent an order from being despatched.

Please note that once We have despatched Products to You, You will not be able to cancel any contract You have with Us for additional services carried out by Us.

Refund Policy

We can only refund a purchase if (a) the goods are faulty or damaged in transit, or (b) the goods are returned to Us, unopened, and arriving back in perfect condition.

You must notify Us within 14 days of receiving the goods that You wish to cancel Your order. You then have a further 14 days to return the item(s). You are responsible for the cost of returning the product, and only the cost of the product (not the outward delivery charge) will be refunded.

Privacy and communications

When You place Your order, We collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) and You agree We may pass such information to Our partners in order to fulfil Your order. For details on how We use this information, please read Our privacy policy. To fulfil Our obligations to You under these terms We will communicate with You by email and by posting notices on the Website. You agree to receive communications from Us electronically and that electronic communications will satisfy any legal requirement for communications in writing.


We only sell Products to adults (i.e. those aged 18 or over). If You are under 18, you may use this Website only with the involvement of a parent or guardian.


We will be responsible for any losses You suffer as a direct result of Us breaching these Terms to the extent that those losses were reasonably foreseeable to both You and Us at the time the contract between You and Us was formed (i.e. at the point we send the Despatch Confirmation Email to You).

In no event shall We be responsible to You or any third party for (i) any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or (ii) any loss or damage which does not result directly from Our actions or the actions of Our sub-contractors or agents, is consequential or was not reasonably foreseeable to both You and Us when the contract between You and Us was formed.

While We use reasonable endeavours to ensure that the information on the website is accurate and up to date, We do not give any warranty as to its accuracy or completeness and We shall not be responsible for any errors or omissions or for the results arising from the use of such information.

Our liability to You under these Terms will not exceed the total price charged for the Products purchased. Nothing in these Terms excludes Our liability to You for personal injury or death caused by Our negligence.

No person who is not a party to these terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Licence for website access

We grant You a limited licence to access and make personal use of this Website in accordance with the terms and conditions of use.

Alterations to this website and terms

We reserve the right at any time to make changes to this website, these terms, the privacy policy and such other policies as We may notify to You. You will be subject to the policies and terms and conditions in force at the time You use the website or order items from the website. Changes which We are required to make by law could apply to orders which you have already made.

If any of the terms or conditions forming the contract between You and Us are deemed invalid, void or unenforceable for any reason, they will be deemed severed and/or altered to the minimal extent possible so as to not affect the validity and enforceability of the remaining terms and conditions.

Events beyond our reasonable control

We will not be responsible to You for any delay or failure to comply with Our obligations under these terms if the delay or failure arises from any cause beyond Our reasonable control.


If You breach these terms and We take no action, We will still be entitled to use Our rights and remedies in other situations where You are in breach.

Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of England. You agree to submit to the exclusive jurisdiction of the English courts.

Our details:
Leigh’s Bees Limited
Narford Hall
King’s Lynn
Norfolk PE32 1JA
Registered in England No 11275725